Product Warranty

The warranty period for Power Amp Design products is 2 years from the invoice date. During this time period Power Amp Design will, at Power Amp Design’s discretion, either repair or replace the defective product, or refund the purchase price of the product that is found by Power Amp Design to be defective by reason of defective components, workmanship, or manufacturing processes. The warranty does not include fitness for use determination or product which is found to be defective by means of abuse, neglect, misapplication, or any other conditions not covered by the product’s specification datasheet.  The warranty does not include freight charges to return the product to Power Amp Design for warranty repair or replacement consideration.. Power Amp Design is not liable for loss of anticipated profits, consequential damages, loss of time, or losses incurred by the customer in connection with the purchase or use of its products.

Shipment Options

Items are shipped F.O.B. Tucson, Arizona, USA and are insured for the value of the shipment. Shipping is usually made via UPS, Federal Express, USPS, and DHL. We can ship via other carriers as requested. Shipping and insurance costs are determined and added into the final price. Customers can have shipping costs charged to their own carrier accounts if requested at the time of ordering. In most cases, Power Amp Design will prepare the necessary export documentation at no charge, however, any import fees, taxes or other customs requirements are the sole responsibility of the customer.

Back-ordered Items

We attempt to keep a reasonable stock of all our products available for immediate shipment. In the event that an item is temporarily out of stock, it will be back-ordered and shipped when available. The customer has the choice of shipping those items which are currently available immediately or holding the entire order until it can be shipped complete.

Order Cancellation

Purchase orders for standard products which were in stock and at the quantity requested when the order was placed can be canceled prior to shipment without incurring any re-stocking charge or other penalties. Scheduled orders can be canceled, however, any quantity discounts already received based on a previously agreed-upon schedule of shipments will be back charged to the appropriate discount level. Orders for custom manufactured products and services may be canceled prior to completion. However, the customer will be charged a cancellation penalty as well as all related engineering, NRE, material, and incidental costs which have accumulated.

Sales and Use Taxes

For orders shipped within the state of Arizona, customers must pay sales tax unless there is a valid Arizona Transaction Privilege Tax Exemption Certificate on file with Power Amp Design before the sale. A similar form must be filed with us from other states for which Arizona requires that we collect sales tax on orders originating in Arizona. The necessary tax will be calculated and automatically added into the final price. Customers outside Arizona are responsible for paying any taxes your state or country requires.

Return of Merchandise

Items purchased of 25 pieces or less per model number may be returned without incurring any re-stocking charge or other penalties if returned complete in unopened cartons and in original condition. All other returns will be accepted only with prior approval from Power Amp Design and may be subject to a 20% re-stocking charge. In general, custom or large orders of 100 pieces or more per model number cannot be returned. Items used, modified, damaged, or incomplete are not returnable. Power Amp Design reserves the right to refuse any return. An R.M.A. number must be obtained from our sales department to expedite the return process.

Long-Term Availability

Power Amp Design is committed to providing long-term availability of all our products. We work closely with our vendors to ensure component availability. Whenever possible we design using components that are available from multiple sources. In situations where a component does become obsolete, we strive to design a “form, fit, and function” replacement.

Medical Applications Policy

Power Amp Design’s products are not authorized for use as critical elements in life support devices or systems. Fitness for use of our products in medical applications is strictly the responsibility of the designer of the device or system utilizing any Power Amp Design product.